Refund policy

For Store Pickup 

This includes the items:

Build-your-own picnic box, graze box (large 12”x12”), graze box (small 10”x10”), gift basket: just right, gift basket: Smokey & spicy, gift certificate, gift basket: simply local and gift basket: cozy up.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the information below with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and within 30 days determine whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 

Cancellations

Customers may cancel or modify their order up until 24 hours before requested pickup time. Requests for cancellation or modification should be sent to store@cheeseworks.ca or phoned in to (250) 954-3931.

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Payments

We accept the following payment methods on our Site:

  • Credit Card.

 

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

 

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Order Pickup

When you purchase gifts or graze boxes listed above from our Site, the goods will be received through one of the following methods:

  • Local pickup.

 

You are required to provide us with the correct time and date of pickup and understand order cutoff times as specified on the Site. We reserve the right to modify our scheduled pickup days and order cutoffs at any time. We do not offer delivery nor do we arrange for delivery of goods.


For Shipping & Delivery

Returns

For returning a product that has been shipped from LQC please contact our company and return the item to us within 30 days of receiving the shipment. For reasons other than damage, the customer is responsible for return postage fees.

For returning an item, the customer can notify us here, call us at 250-954-3931 or email us at info@cheeseworks.ca.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@cheeseworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. The package must have been received by the customer within 90 days of the original shipping date. LQC will provide postage for the customer to send the damaged package back to LQC in the event of it being confirmed damaged. After LQC has received the package, Canada Post will do an inspection and when it is passed, a refund will be issued to the customer. 

 

Refunds

All items that are unworn, unused and in original packaging will be fully refunded after undergoing inspection upon arrival at LQC.

 

Exchanges

No exchanges will be made available for shipping & delivery orders. Only refunds and returns will be applicable to these types of sales. 

 

Cancellations

You can cancel orders made on our LQC website for apparel & accessories if the products have not entered our shipping process, which happens on Wednesdays. If the product has already entered our shipping process, then a cancellation will not be valid and the item will be sent to you.